Mandurah Woolworths stores are the latest to have their self-serve weigh scales turned on as the supermarket giant progressively roles out the measure across Australia.
Stores across the Peel region and Western Australia have had their scales turned on in the bagging area to ensure customers scan the right products.
Skeer Media understands the company was losing $1 million a week in stock loss across WA with a large percentage going through the self-serve checkouts.
With the scales turned on customers will now need to select whether or not they are bringing their own bag before placing it on the scales.
Shoppers will then need to put their purchase in the bagging area, on the scale until it registers to be able to scan their next item.
Once the item has been registered or the last item has been placed in the bag, the shopper can then remove the bag or item from the area and place it in their trolley.
Before putting a new bag on the scale customers will need to select the ‘own bag’ button.
If an item has been incorrectly selected or not scanned at all the machine will alert team members that an unexpected item has been place in the bagging area.
A Woolworths spokesperson said the self-serve checkouts are very popular and most customers have no trouble scanning the right items.
“From time to time, we see customers scan the wrong items, so we’ve turned on weigh scales to help shoppers validate the right items are going through,” the Woolworths spokesperson said.
“We know customers like self-serve for its speed and ease and [we] have extra team members on deck to help keep our customers moving as we implement this new measure.
“We continue to offer manned checkouts in our supermarkets for customers who prefer to have their items scanned and packed by our team members.”